Privacy Policy Moana Resort
Effective Date: November 1, 2024
Moana Resort (referred to as “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or stay with us at Moana Resort in Panglao, Bohol.
1. Information We Collect
We collect personal data that you voluntarily provide to us when:
- You make a reservation or inquiry via our website or through third-party booking platforms.
- You contact us directly via phone, email, or social media.
- You subscribe to newsletters or other promotional materials.
The types of personal data we may collect include, but are not limited to:
- Name
- Email address
- Phone number
- Payment information
- Travel details
- Preferences related to your stay
We may also automatically collect non-personal data, such as IP addresses, browser types, and website usage patterns, to improve our services and your online experience.
2. How We Use Your Information
We use the personal data we collect to:
- Process and confirm your reservations.
- Provide you with services during your stay, including special requests or preferences.
- Communicate with you regarding your booking, inquiries, and post-stay feedback.
- Send marketing and promotional communications (only with your consent).
- Improve our website’s functionality and overall guest experience.
- Comply with legal obligations, such as tax and accounting requirements.
3. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal data to third parties without your consent, except in the following cases:
- With trusted third-party service providers (e.g., payment processors, booking platforms) who assist us in operating our business, as long as they agree to keep your data confidential.
- To comply with the law or respond to legal requests, such as subpoenas or court orders.
- In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a new entity.
4. Security of Your Data
We take reasonable precautions to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure. We cannot guarantee the absolute security of your information.
5. Your Rights and Choices
You have the right to:
- Access the personal data we hold about you.
- Correct any inaccuracies in your personal data.
- Request the deletion of your personal data, subject to legal retention requirements.
- Opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how you use our website and allow us to tailor your experience. You can adjust your browser settings to refuse cookies, but doing so may limit certain features of our website.
7. Third-Party Links
Our website may contain links to external sites that are not operated by Moana Resort. We are not responsible for the privacy practices of these third-party websites and encourage you to review their privacy policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website with a new effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Moana Resort
Panglao, Bohol, Philippines
Email: info@moanaresortpanglao.com
Phone: +639686121973
This Privacy Policy is meant to provide transparency and ensure that Moana Resort complies with data protection regulations while fostering trust with guests.